Privacy Policy

1. Information We Collect

When you request a quote, book a service, contact our team, or sign up to receive updates from us, we may collect:

• Your name
• Phone number
• Email address
• Property/service address
• Details about the cleaning service you're requesting (e.g., property size, type of clean, timing)
• Any additional information you choose to share with us (e.g., special instructions, project notes)

We may also automatically collect limited technical information when you visit our Site, such as browser type, device type, and pages visited, to help us maintain and improve the Site.

2. How We Use Your Information

We use the information you provide to:

• Respond to quote requests and provide estimates
• Schedule, confirm, and manage cleaning appointments
• Communicate with you about your service (before, during, and after a job)
• Provide customer support
• Improve our services and website
• Send you promotional offers or discounts — only if you have separately opted in to marketing communications

We do not use your information for any purpose beyond providing and improving our services and communicating with you as described above.

3. SMS / Text Messaging Program

If you opt in to receive text messages from JC Maid, you may receive:

• Non-marketing / transactional messages: appointment confirmations, scheduling and arrival-time updates, and quote follow-ups.
• Marketing messages (only if you separately opt in): special offers, discounts, and service promotions.

Message frequency may vary depending on your scheduled services and any requests you make. Message and data rates may apply. You can opt out of text messages at any time by replying STOP, and you can request help at any time by replying HELP, calling +1 323-990-4339, or emailing [email protected].

Consent to receive text messages is never a condition of using our services. You can request a quote or hire JC Maid without opting into any text messaging program.

4. How We Share Your Information

We do not sell, rent, or trade your personal information. We only share your information with:

• Subcontractors and service providers who help us deliver customer support or operate our business (e.g., scheduling software, phone/SMS providers), and only to the extent needed to perform those functions.
• Legal authorities, if required to comply with a law, regulation, subpoena, or legal process.

We never share SMS opt-in data or mobile phone numbers collected through our text messaging program with third parties for their own marketing or promotional purposes.

5. Cookies & Website Technology

Our Site may use basic cookies or similar technologies to help it function properly and to understand how visitors use the Site. You can control cookies through your browser settings; disabling cookies may affect some Site functionality.

6. Third-Party Links

Our Site may contain links to third-party websites (for example, review platforms). We are not responsible for the privacy practices or content of any third-party site. We encourage you to review the privacy policy of any site you visit.

7. Data Security

We take reasonable administrative and technical measures designed to protect the personal information you share with us. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

8. Children's Privacy

Our Site and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

9. Your Choices & Rights

You may:

• Opt out of text messages at any time by replying STOP
• Opt out of email communications using the unsubscribe link in any email
• Contact us at any time to ask what information we have about you, request a correction, or request deletion

To exercise any of these choices, contact us using the information below.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal/regulatory reasons. The updated version will be posted on this page with a revised effective date.

11. Contact Us

If you have any questions regarding this Privacy Policy, please contact us using the details below:

For questions specifically about our Terms & Conditions, please visit our Terms & Conditions page.